Ebbs x Flows – Shipping Policy

Last updated: 11 September 2026

Processing & Dispatch

We aim to dispatch all orders within 1–2 business days.

Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available.

Dispatch and delivery times may occasionally be affected by weekends, public holidays, unusually high order volumes or circumstances outside our reasonable control.

UK Delivery

Most UK customers can expect their order to arrive within approximately 7 days of dispatch, although this is an estimate rather than a guaranteed delivery date unless we specifically agree otherwise with you.

Unless a different delivery period has been agreed, we will deliver your goods without undue delay and no later than 30 days after the contract is entered into.

If there is a significant delay or your parcel has not arrived when expected, please contact us at contact@ebbsxflows.com and we will investigate.

Responsibility for Your Order

Ebbs x Flows remains responsible for the goods until they are delivered into your physical possession or the possession of a person you have identified to receive them.

If you independently arrange for a carrier that we did not offer as a delivery option, different rules may apply to when responsibility for the goods passes to you.

Free UK Shipping

Free UK shipping is available on qualifying orders of £60 or more, subject to the delivery options shown at checkout.

International Shipping

We offer international delivery to supported destinations shown at checkout.

International delivery times vary depending on the destination, carrier and customs processing.

Orders sent outside the United Kingdom may be subject to import duties, customs charges, taxes or handling fees imposed by the destination country. Where these charges apply, they are normally the responsibility of the recipient unless stated otherwise at checkout.

We recommend checking the applicable import rules in your country before ordering.

If an international parcel is returned to us because customs charges were not paid or the parcel was not collected, please contact us. Any refund or further delivery will be handled in accordance with the circumstances, our Returns & Refunds Policy and your applicable legal rights.

Incorrect Addresses

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible at contact@ebbsxflows.com.

If the order has not yet been dispatched, we will do our best to correct the address. If an order has already been dispatched, our ability to change or redirect it may be limited.

Nothing in this section removes any legal rights you may have where an order is not properly delivered.

Lost, Missing or Damaged Parcels

If your parcel appears to be lost, damaged in transit or has not arrived when expected, please contact us at contact@ebbsxflows.com with your order number.

We will investigate the issue with the delivery carrier and take appropriate action.

Returns

Shipping and delivery returns are subject to our Returns & Refunds Policy.

For UK online purchases, customers can generally tell us within 14 days of receiving their goods that they wish to cancel and then have a further 14 days to return them.